Learning is not compulsory... neither is survival. W. Edwards Deming
I’ve been enjoying watching my son settle in to an executive-in-training job at a large, successful, growing national retailer that will remain unnamed but you would readily recognize by their red and white circles that make you want to find a bow and arrow.
First off I’m very impressed by how diligent they are at training their people and it explains a lot about why people shop them.
He’s recently moved to a new position at a new store under a new manager. While catching up the other day he was telling me about running head long into a situation that was left behind by his predecessor. Apparently while getting some “direction” from his manager about getting this issue resolved his demeanor, though not his words to his credit, screamed out “It’s not my fault”. His manager’s response is in the headline above.
Brilliant!
If you’re a manager, remember this pearl. It has all the basic food groups that form good management. It’s short, simple, benevolent and direct.
I’ve been enjoying watching my son settle in to an executive-in-training job at a large, successful, growing national retailer that will remain unnamed but you would readily recognize by their red and white circles that make you want to find a bow and arrow.
First off I’m very impressed by how diligent they are at training their people and it explains a lot about why people shop them.
He’s recently moved to a new position at a new store under a new manager. While catching up the other day he was telling me about running head long into a situation that was left behind by his predecessor. Apparently while getting some “direction” from his manager about getting this issue resolved his demeanor, though not his words to his credit, screamed out “It’s not my fault”. His manager’s response is in the headline above.
Brilliant!
If you’re a manager, remember this pearl. It has all the basic food groups that form good management. It’s short, simple, benevolent and direct.
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