“I don’t really trust a sane person” Lyle Alzado
Trust is a funny thing. Everyone wants to get it but no one wants to give it up.
To not be trusted is one of the most inglorious states one can live in. There are two times that not being trusted is the most maddening – when it’s not deserved…and when it is.
Conversely, being the trustor can be a scary proposition.
You get so busy running your piece of the business that being on top of every single thing gets to be overwhelming. So when someone says “yeah, I took care of that” you want (need) to believe them. The problem is, when “it” wasn’t taken care of properly you’re still the one on the hook. This causes the “it’s just easier to do it myself” syndrome which is just as career-limiting as being surrounded by untrustworthy people.
Experience will teach you which of the people you deal with will always give it to you straight, which will hedge their answer, and which will flat out lie to you.
There’s an old adage that goes “people do what you Inspect, not what you Expect”. In lieu of knowing who you can totally depend on revert back to the most dreaded words from high school algebra “show your work”.
Implement a standard, consistent and equal process of written (email) or verbal (voicemail) confirmation of all completed tasks each and every time.
If done consistently and without indictment, everyone you deal with will quickly adjust to verified proof as just Standard Operating Procedure when dealing with you.
Oh, and as a tip, the ones who bellow the loudest about having to follow the process? Well, I trust you to figure it out.
To not be trusted is one of the most inglorious states one can live in. There are two times that not being trusted is the most maddening – when it’s not deserved…and when it is.
Conversely, being the trustor can be a scary proposition.
You get so busy running your piece of the business that being on top of every single thing gets to be overwhelming. So when someone says “yeah, I took care of that” you want (need) to believe them. The problem is, when “it” wasn’t taken care of properly you’re still the one on the hook. This causes the “it’s just easier to do it myself” syndrome which is just as career-limiting as being surrounded by untrustworthy people.
Experience will teach you which of the people you deal with will always give it to you straight, which will hedge their answer, and which will flat out lie to you.
There’s an old adage that goes “people do what you Inspect, not what you Expect”. In lieu of knowing who you can totally depend on revert back to the most dreaded words from high school algebra “show your work”.
Implement a standard, consistent and equal process of written (email) or verbal (voicemail) confirmation of all completed tasks each and every time.
If done consistently and without indictment, everyone you deal with will quickly adjust to verified proof as just Standard Operating Procedure when dealing with you.
Oh, and as a tip, the ones who bellow the loudest about having to follow the process? Well, I trust you to figure it out.
Posts
No comments:
Post a Comment